Frequently Asked Questions (FAQ)

  1. How long does shipping take?
  • Orders are shipped from Bulgaria and typically arrive within 5–14 business days for EU countries.
  • International shipping may take longer depending on customs and local delivery times.
  1. Who pays customs, taxes, or import duties?
  • Customers are responsible for any customs fees or import taxes in their country.
  • The total at checkout does not include these fees.
  • We cannot predict the amount, so check with your local customs office if unsure.
  1. Can I return an item?
  • Returns are accepted within 21 days of delivery for unworn, unwashed items with original tags.
  • Return shipping costs are the customer’s responsibility unless the item is faulty.
  • Final sale items cannot be returned.
  1. How do I track my order?
  • Once your order is shipped, you’ll receive a tracking number via email.
  • You can use it to monitor your package until it arrives.
  1. What payment methods do you accept?
  • We accept credit/debit cards and PayPal.
  • All payments are processed securely.
  1. What if my item is faulty or damaged?
  1. Can I cancel my order?
  • Orders can be canceled before shipping.
  • Once an order has been shipped, please follow the returns process if you wish to return it.